What the Guarantee Covers
- A task listed in your confirmed cleaning scope
- An area that was safe, open, and reachable during the visit
- A concern reported within 24 hours with clear photos
- A return touch-up of the missed area
Our service promise
48-Hour Clean-Right Guarantee
If we miss a task in your confirmed scope, tell us within 24 hours. You must send clear photos of the missed area.
Our promiseWe will review it and make it right.
If the task is covered, we will arrange a return touch-up within 48 hours.
How it works
Four Steps to Report a Missed Cleaning Task
Please contact us before anyone else cleans or changes the missed area.
- 1
Check your scope
Make sure the task was listed for your service.
- 2
Take clear photos
Show the missed spot. Include enough of the room so we can understand the concern.
- 3
Contact us within 24 hours
Text the photos to (808) 468-5356. Include your name, service address, and a short note.
- 4
Give us a chance to fix it
If the task is covered, we will arrange a return touch-up within 48 hours.
What It Does Not Cover
- New messes made after the cleaner leaves
- Work that was not included in the confirmed scope
- Areas blocked by clutter, personal items, or missing access
- Damage, wear, stains, rust, or buildup that cannot be safely removed
- A full-home re-clean, a promised refund, or a security deposit
Only eco-friendly cleaning products
We only use eco-friendly cleaning products. Any correction visit follows the same product promise.
Need to report a concern?
Send the photos within 24 hours.
Text (808) 468-5356 or email team@hawaiinaturalclean.com. Keep the area as it was when you found it.
Plan your service
Clear Details Before You Book
Compare the work, read the promise, and check your area.
Cleaning Checklists
See the room-by-room tasks for each home service.
View checklistsClean-Right Guarantee
See how to report a missed task with clear photos.
Read the guaranteeService Areas
Find house cleaning routes from Honolulu to Kapolei and Windward Oʻahu.
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Clean-Right Guarantee Service Areas
Choose your area to learn about local house cleaning routes. We confirm your address before you book.
HonoluluEast HonoluluHawaiʻi KaiʻAieaKailuaKāneʻoheKapoleiMililaniPearl CityʻEwa BeachWahiawāWaipahuMakakilo
See all Oʻahu service areas Common questions
Clean-Right Guarantee Questions
Why do I need to send photos?
Photos show the missed area. They help us check the scope and prepare the right fix.
How long do I have to report a missed task?
Tell us within 24 hours after the cleaning ends. Send clear photos with your message.
When will the correction happen?
If the task is covered, we will arrange a return touch-up within 48 hours. You must give us safe access to the home. The exact time depends on access and cleaner availability.
Will you clean the whole home again?
The return visit covers the missed area. It is not a second full-home cleaning.
Does the guarantee include a refund?
Our first remedy is a return touch-up of the covered area. The guarantee does not promise a refund.
Does move-out cleaning guarantee my security deposit?
No. A landlord or property manager controls the final inspection and deposit. We guarantee only the tasks in your confirmed cleaning scope.
Does the guarantee cover new messes or added tasks?
No. It covers missed tasks in the confirmed scope. It does not cover new messes, new requests, or areas that were blocked or unsafe to clean.
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