Using This Website
This website gives general information about Hawaii Natural Clean. A page, checklist, or starting price is not a final quote or booking confirmation.
Do not misuse the website, try to damage it, or copy its content for commercial use without permission.
Quotes, Prices, and Payment
Your quote is based on the details you provide. This includes square feet, bedrooms, bathrooms, service type, access, and the condition of the home.
Cleaning jobs are priced as a set job. They are not billed by the hour. The amount of time and number of cleaners may change without changing the confirmed work.
The price may increase if the home is larger, dirtier, harder to access, or different from what was described. Added tasks may also change the price. We will review a material change before we continue when practical.
Payment is due as shown in your booking confirmation, invoice, waiver, or written service agreement.
Your Cleaning Scope
Your confirmed checklist and written quote control the work. Website checklists show common tasks, but not every task is included in every service.
A regular clean handles normal upkeep. Deep, move-out, Airbnb, and extra-detail work have different scopes. Ask about added tasks before the visit.
Getting the Home Ready
Please move loose clutter out of the way or place it in one area. Please take care of dishes before the cleaner arrives.
For a move-out clean, all personal items must be removed before service. Items left in the home may cause an added charge or keep us from cleaning an area.
You do not need to be home. Give us clear parking, gate, key, door-code, elevator, and building instructions before the appointment.
You are responsible for safe entry, working water and power, and control of pets. Please tell us about alarms, cameras, special surfaces, damage, pests, or other safety concerns.
Service Time and Cleaner Assignment
A regular clean often takes about 2.5 to 6 hours. A deep or move-out clean may take about 5 to 20 hours.
We may send one cleaner or a team. A team may finish faster. These time ranges are estimates, not hourly billing promises.
We try to match recurring clients with a preferred cleaner. We cannot promise that the same person will be available for every visit.
Products, Surfaces, and Safety
We provide the cleaning supplies and equipment. We only use eco-friendly cleaning products.
No product or cleaning method is right for every surface. Tell us about stone, wood, antiques, loose fixtures, weak finishes, or other special items before service.
We may skip or stop work that is unsafe, blocked, outside the scope, or likely to cause damage. This may include pests, biohazards, heavy clutter, unstable items, or areas that cannot be reached safely.
Changes, Cancellations, and Access Problems
Please contact us as soon as possible if you need to change a visit. Any fee or timing rule will be shown in your booking terms or written service agreement.
A trip, lockout, parking problem, or missing access may cause a fee when the cleaner cannot enter or start the work.
48-Hour Clean-Right Guarantee
Tell us about a missed task within 24 hours after the cleaning ends. You must send clear photos of the missed area.
If the task was in your confirmed scope and is covered, we will arrange a return touch-up within 48 hours. You must give us safe access for the correction.
The return visit covers the missed area. It does not promise a full-home re-clean, a refund, or the return of a security deposit. Read the full Clean-Right Guarantee.
Damage, Wear, and Results
Cleaning may not remove permanent stains, rust, hard-water marks, worn finishes, damage, or heavy buildup that cannot be treated safely.
Tell us about claimed damage as soon as possible. Keep the item and area unchanged while we review it. Photos and other details may be required.
Texts, Calls, and Email
When you ask for a quote or book service, you agree that we may contact you about that request and service. Marketing consent is separate and is not required to buy cleaning service.
You may stop marketing texts by replying STOP. Marketing emails include a way to unsubscribe. See our Privacy Policy for more details.
Other Booking Terms
Your booking confirmation, waiver, or written service agreement may include more terms for your service. If a later signed agreement conflicts with this page, the signed agreement controls.
Changes to These Terms
We may update these terms. The date at the top will show the latest version. Hawaiʻi law applies to these terms where allowed.
Contact Us
Hawaii Natural Clean LLC
1003 Bishop St #2700
Honolulu, HI 96813
Call or text (808) 468-5356.
Email team@hawaiinaturalclean.com.