Privacy Policy

Who We Are

Hawaii Natural Clean LLC provides cleaning services in Hawaiʻi. Our business address is 1003 Bishop St #2700, Honolulu, HI 96813.

Information We Collect

We collect information you give us. This may include your name, phone number, email, service address, home details, service needs, photos, access notes, and messages.

We may keep notes about your quote, appointments, cleaning scope, payments, and service history. Calls may be recorded when notice is given and the law allows it.

Our payment processor handles card details. We may receive payment status and limited billing details. We do not need your full card number to provide normal customer support.

Our website and service providers may collect device, browser, cookie, page-view, and ad information.

How We Use Information

• To prepare quotes and provide cleaning services
• To schedule cleaners and manage access
• To send appointment, payment, and service updates
• To respond to questions and guarantee claims
• To improve our website, ads, and customer service
• To prevent fraud and protect our business
• To follow the law and keep business records

When We Share Information

We share information only when it helps us run the business or provide your service. This may include cleaners and companies that support booking, payments, communication, website hosting, analytics, advertising, and business records.

These providers may use information only for their work for us or as their own privacy terms allow. We may also share information when the law requires it or when needed to protect people, property, or our rights.

We do not sell or rent your phone number. We do not share SMS consent with third parties for their own marketing.

Texts, Calls, and Email

Service messages

When you ask for a quote or book service, we may contact you about your request, appointment, cleaner, access, payment, or service concern.

Marketing messages

If you choose to receive marketing texts, message frequency may vary. Message and data rates may apply. Consent is not a condition of buying cleaning service. Reply STOP to stop marketing texts. Reply HELP for help.

Marketing emails will include a way to unsubscribe. Service messages may still be sent when they are needed for an active quote, booking, payment, or customer relationship.

Cookies, Analytics, and Ads

We may use cookies and similar tools to understand site visits, measure ads, and improve the website. Your browser may let you block cookies. Some site features may work differently when cookies are blocked.

How Long We Keep Information

We keep information while it is useful for service, records, safety, disputes, and legal duties. We may delete or remove details when we no longer need them.

How We Protect Information

We use reasonable steps to protect personal information. No website, email, text, or storage system can promise complete security.

Your Choices

You may ask to review, correct, or delete personal information we control. Some records may need to be kept for payments, disputes, safety, or the law.

You can opt out of marketing texts by replying STOP. You can use the unsubscribe link in a marketing email.

Children

Our services and website are not made for children under 13. We do not knowingly collect their personal information.

Changes to This Policy

We may update this policy when our services or tools change. The date at the top will show the latest update.

Contact Us

Hawaii Natural Clean LLC
1003 Bishop St #2700
Honolulu, HI 96813

Call or text (808) 468-5356.
Email team@hawaiinaturalclean.com.